Purchase Policies

RETURNS POLICY

If for any reason you are not happy with your purchase, you may return the unused item. We provide a 7 day return policy with a full refund. Up to 30 days from the date of purchase we will provide store credit. 

Full-priced merchandise must be returned within 30 days from date of delivery. Sale merchandise must be returned within 15 days from date of delivery. Final sale merchandise will be noted on the website. Shipping costs are non-refundable. Upon receipt of returned goods, B&B reserves the right to deny refund if the merchandise does not meet return policy requirements.

Note: Custom orders on textiles are non-refundable.

 

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at britandbarclay@gmail.com.

Please provide the order number along with your email address and phone number for expedited service.

To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

 

REFUNDS

Should you select a refund, B&B will refund the original form of payment you provided. We will process your refund within approximately 3 business days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.

 

PRICE ADJUSTMENTS 

B&B will honor a one-time price adjustment within 5 business days of the shipment date. To receive a price adjustment, please contact B&B Customer Service by email at britandbarclay@gmail.com and refer to the order number found on your packing slip or order confirmation email. Some promotions may be excluded.